It was a nice and quiet store, albeit a bit hard to locate. The sales staff that attended to us was very nice and showed us a wide range to pick from. The jewelries there!!!!! Omg, they just want to make you keep swiping your card. Their collection is super nice and quite affordable too and a plus, they have insurance too! Great place, will most likely shop for my jewellery in their stores from now on
I got my first ear piercing here. Done by the staff Ellie (hope I got her name correct, sorry if I got it wrong). She was super patient, kind, and friendly. Because this is my first time (wanting to do it for years but didnt have the encourage), I was very nervous and got tons of questions. I just came to visit in Birmingham from London and waited for my boyfriend to come before I did it, holding a suitcase and schoolbag and all. Ellie was very patient and let me sit at the studio and take my time. Great sanitisation process (detailed preparation). The earrings are all enclosed in one-off boxes before use (very clean, no need to worry about hygiene). When actually doing it, Ellie chatted with me (e.g., are you going shopping afterwards, traveling..etc.) to calm my nerves, so I wouldnt be too focused on the piercing process (a bit of nice distraction). It did not hurt that much and I think I am healing ok. Before coming to H Samuel, I was considering doing it at Claires or lovisa as well, but when I started talking to Ellie, I knew I should do it here. A nice and kind staff is above everything, really. P.S. the process was actually quick. just filled in a form; the staff sanitised and got the earring box ready; helped you confirm the positions for the piercing; a few munites of piercing and done. The store is very clean and neat (not crowded at all), so you can sit and take you time.
Was told by 2 different things by 2 different workers.came in over a month ago. To ask to adjust a watch. For a disabled client. She came with me both times. The second time she kepted asking for a receipt. Told her it was a 40 birthday. They told us at first it would be £20. Then told us they couldn’t help. In the end I got it done for £5 . Not helpful and quick to brush us off. Is the way they treat disabled people would of been no stars .
If I could give 0 starts I would. Avoid at all costs This review is a direct result of a person named Claire working at this store, extremely rude will never be shopping with your group again.
We were booked in to find our rings for our wedding in 4 weeks time which caused a smidge of panic as that wasn’t a lot of time to find what we wanted, we had an idea of what we wanted but had a few questions. The staff member we spoke with was very informative and knowledgable with the products we were looking at purchasing, we got sized and found the rings we wanted within 15 minutes. Even our our rings on a free express delivery service as one was ready to despatch straight away and the other was a 3 week delay. We have now received both rings with 2 weeks left until the day. Can’t recommend them enough. Thank you h.Samuel, great customer and delivery service
