Nice quite basement seating area with free wifi. Selection of food was sufficient. Ordered through app but had to que again just to tell staff that I already ordered through app. As always hot drinks were great.
A big 5 stars for both Chris and Hamza, always very inviting with a warm and friendly welcome from both. I would definitely recommend all to this Costa just outside the grand central and look out for these awesome guys!
Had an iced soya latte, great for the hot weather. Staff was very friendly and prompt service. One of my favourite Costas in town!
In the morning, I ordered a Loaded Chocolate & Hazelnut Cake to collect. When I got to the shop, I was told they didn’t have any Loaded Chocolate & Hazelnut Cake. I told them, that I would have a Lemon Muffin, instead. However, I was told that was not possible and I would need to contact Head Office to get a refund???? The funny thing is, later in the day, rather than cancelling my order, they completed it???? Not a good customer service experience. I would have given them one star, but in the past, they’ve been okay.
Today, I bought a “Chai Latte” but unfortunately, I didn’t enjoy it as much as before. The barista suggested me to add some coffee to my chai to make it more tasty but not only he didn’t mention that I have to pay an extra £0.40 for it, but also, it made my chai worse ???? So, I give a 3 star review and make sure you let the costumers know that some addings are not FREE!!!!
