I've been using this company for many years, and they have always very reliable and always on time. The only criticism I had today was cigarette smell in the car today. As an asthmatic, the smell of the cigarette affects my chest. Maybe the previous passenger before me was smoking as the smell was.very strong. Never had this experience before.. This is the very first time after all these years using this service that I have a criticism. The majority of the drivers I've met over the years have been very helpful and friendly. A BIG THANK YOU Five Star for your kind professional service over the years.. This is the only taxi service for me, whether its local destination or getting me to the airport and getting me from the airport on my return..
My driver, Amil, was brilliant. He was patient and caring. He was happy and lovely to chat with. The vehicle was clean and Amil was aware of my mobility issues and accommodated them. Excellent experience. Thank you
We were 15 mins late for the pick up but we let them know in advance that we would be late. The driver decided not to wait even though we specifically ask for him to. So we then had to wait an hour for another, even though they said 10 minutes so we missed our first meeting. Not a good experience, wouldn't recommend for reliability but the drive was pleasant enough, hence 2 stars not 1!
Booked taxi from malmaison driver pulled up to mailbox advised to drive down which he didn’t. I had two cases he didn’t not think to assist and open the boot. He spoke very softly but really needs to work on customer service as you can Atleast get out your car and open your boot.
Unprofessional. The reporting of incident over the phone was not taking seriously into consideration, even though it was telling me that I have to be put in hold for getting a report incident sheet to be filled out. Keep putting me in hold 3 times! Trying to rush me when reporting the incident and/or speaking over! I felt myself inconsiderated and the incident underestimated. Really disappointed!
